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If we need to make international calls, a large number of calls, or need to travel extra distances, we will always discuss the additional charges with you prior to undertaking all the work.

We provide all clients with regular monthly statements, so you’ll know exactly how your hours are used, and we are happy to discuss duration prior to undertaking any tasks.

For any purchases we make on your behalf, we simply ask that you provide us with funds up front. This can be in cash, but most clients prefer to transfer money directly into our account, knowing that it will remain in credit if it isn’t used, and that we provide them with regular, detailed statements on how their money has been spent. For clients where we are making regular purchases on their behalf, they find it easier to set up a direct debit to our account on a recurring basis, that way they know they don’t have to worry about falling short. Plus, if their credit builds up, we’ll always let them know if they can pause their transfer for a time.

Our standard hours are Monday to Friday 8:00am to 6:00pm. Bookings can be made outside of these days and times but will need to be negotiated and may incur an additional charge. 

Have more questions? Please visit our FAQs page. 

* Memberships are purchased on an automatically recurring subscription, for a minimum of 2 months. 

30 days’ notice must be provided for any cancellations, except the Full Time Concierge which requires 60 days’ notice. 

You and your personal concierge will arrange an ongoing weekly schedule to ensure availability of your personal concierge. Tasks requested outside this schedule will ideally be requested with 48 hours’ notice. That being said, we are generally able to accommodate most requests of shorter timeframes.

Your personal concierge can work in your home, office, or virtually, during business hours. If assistance is required outside of business hours, this can be negotiated.

Hours cannot be rolled over; however short breaks may be negotiated.

** Hourly packages are purchased upfront and remain in credit for 12 months.

Although we endeavor to provide as much flexibility as possible, availability cannot be guaranteed, and we prefer 48 hours’ notice of all task bookings. That being said, we are generally able to accommodate most requests of shorter timeframes. 

All services are a minimum of 15 minutes for in office tasks and a minimum of 45 minutes for out of office tasks.

Price(s) include travel up to the first 30 miles. After that, a mileage fee of 0.65 per mile applies.

Any third party purchases/merchandise and services, tolls, parking fees, etc., are the client’s responsibility.